Job Title: Travel Expert
Location: Antwerp (Green Quarter)
Position Type: Full Time
Experience Level: 3+ years in luxury travel or hospitality industries
Reporting To: Operations Director
Salary: Dependent on experience plus target bonus
Start Date: Mid September 2019
A2D is a luxury travel & concierge operator in Northern Europe. We are growing fast and are now looking to hire an experienced, English speaking Travel Expert specialising in Africa or Asia to join our brand new offices in Antwerp.
The Travel Expert is involved in all stages of the client’s journey, from initial enquiry through to delivery and after sales customer relations. It is a multifaceted role requiring excellent client-facing and organisational skills and serves as an integral part of the A2D team.
Be the first point of contact for all incoming travel enquiries, demonstrating and communicating a comprehensive understanding of A2D and its full range of services.
Liaise with new clients to fully understand their travel requirements and guide them through the initial stages of the enquiry process, using your expert knowledge to offer destination inspiration and travel experience options.
Work in close collaboration with overseas partners to create bespoke travel itineraries that are accurate, well presented and communicated in a timely manner.
Create travel documents and proposals
Book flights, hotels and other travel related products and services when required.
Manage the client relationship throughout the entire process including initial enquiry, pre-sales, booking, remote support and post sales account management.
Ensure the highest level of customer service and professional standards are met at all times.
Work in close collaboration with other members of the A2D team to ensure best practice for each stage of the sales delivery process.
Accurately record customer information in A2D’s CRM system.
3+ years’ experience working in the luxury travel or hospitality industries
Fluent in English (written and spoken)
Other languages preferable but not essential: Dutch, French, Danish, Norwegian or
Confidence to communicate with clients at all levels
Previous customer service experience, preferably from the luxury travel, leisure or
Amadeus and IATA experience preferable but not essential
Excellent administrative skills
Highly organised with acute attention to detail
Ability to work efficiently and calmly under pressure, prioritise workload, problem-
solve and multi-task
A can-do attitude and passion for delivering excellence
What we offer:
An amazing opportunity to join our rapidly expanding, international travel & concierge company
A professional and friendly working environment
4 weeks holiday per year plus birthday off and national holidays
At least 2 travel research trips per year
Please send CV and covering letter to firstname.lastname@example.org